2024
"This certification opens the doors to further support our OEM partners. Our certification is another resource for them to put quality parts on their shelves to support their aircraft.
Scott Stenka, Manager, Duncan Manufacturing Solutions
ISO 9001 Implementation Leads to Improvement in Sales
Duncan Aviation is the largest family-owned maintenance, repair, and overhaul (MRO) facility in the world, providing complete acquisition, sales and nose-to-tail support services for business aircraft. Duncan Aviation services and installs avionics, performs airframe, engines, APU and rapid response maintenance, interior and paint refurbishment, as well as parts and rotable sales. They provide premier aircraft services–delivered on time–for a wide variety of business aircraft at facilities across the United States. Owned and operated by the Duncan family since its founding in 1956, Duncan Aviation is well-known and respected by operators, manufacturers, and other service providers worldwide for our quality, work ethic, and expertise. Their team members are among the most experienced in the industry, and the quality of their service is among the best in the world.
With its headquarters in Lincoln, Nebraska, Duncan Aviation employs approximately 2,800 team members worldwide.
The Challenge
For nearly 40 years, Duncan Aviation has supported many Original Equipment Manufacturers (OEMs) by manufacturing various interior components and bracketry for refurbishment projects through their FAA PMA Parts Manufacturing Approval (PMA) authorization. In 2020, they saw a strategic opportunity to launch a new enterprise division called Duncan Manufacturing Solutions (DMS). By adding more sophisticated equipment to supplement its previous capabilities and machinery, DMA was able to continue to build successful partnerships with OEMs and provide elevated service and support to their mutual customers.
Scott Stenka, DMS manager contacted Mike Nagle, associate director of the Nebraska MEP regarding the need for ISO:9001 and AS9100D certification. This certification is the international standard for Quality Management Systems for aviation manufacturing organizations. It dictates system requirements with the challenges of the aviation industry in mind and is required for government and aviation parts manufacturing support contracts.
The Solution
In the fall of 2021, Scott Stenka, manager Duncan Manufacturing Solutions, met with Mike Nagle, Associate Director of the Nebraska Manufacturing Extension Partnership (MEP) who introduced Dan Johnson of Husker Quality Management Systems. Johnson met with Duncan over a six-month period to prepare the company for ISO certifications and the auditing process.
Results
 | Increase in Sales of $2,500,000 (new process) |
| Retentions of Sales in the amount of $1,000,000 |
 | Investment in workforce practices of $25,000 |
| Cost Savings of $13,500 |
